Meet the team
The Mentor team are here to discuss your training requirements or any queries you may have. Select a team member to find out a little bit about them.
Richard started his career in the forklift industry in 1979 and has held senior roles and directorships in a number of the UK's leading materials handling companies. In 2001 Richard joined Mentor and a year later completed a management buy-out, becoming Managing Director. Since then, we have more than quadrupled in size and are now firmly established as the leading provider of workplace transport training in the UK.
In 2015, Richard decided it was time for a new challenge. Mentor Training expanded into two businesses and Mentor Training Solutions (MTS) was born. Each business specialises in serving their core industry sectors, with MTS providing a full training and support solution to the Quarrying, Waste Recycling, Utilities, Construction, Facilities Management and Access industries, and specialising in mobile plant, access equipment and third party training provision.
Although he's just turned 60, Richard is one of those boring people who really enjoys work so as well as heading up MTS, he remains a director of Mentor FLT Training but in a more consultative role.
Did you know? In 1971, Neil Armstrong, the first man to walk on the moon, met Richard.
Stuart joined Mentor in early 2013 to develop our performance and risk management courses.
These courses combine risk and performance analysis with specialist management and awareness training and are designed to maximise productivity, reduce risk and make businesses more profitable. Since their introduction these courses have been widely adopted across a range of industries and, to our customers delight, are delivering exactly what they promised. The courses now form a core part of the Mentor portfolio.
In April 2015, Stuart took on the role of Managing Director of Mentor FLT Training and is now the person with overall responsibility for every aspect of the company’s performance. Stuart’s previous background in sales, service and management predominantly to the logistics and supply chain industries give him a sound knowledge of what customers actually want and how to deliver it.
Did you know? Despite his accent, Stuart is a Scotsman and a keen follower of Scottish rugby, he even has a kilt.
Recently joining Mentor as a Director, Chris brings a background in investments and banking to his role, overseeing the company's finances.
Chris keeps our accounts in order, and manages budgets and spend, ensuring that Mentor can continue to grow into new areas and provide our ever-expanding range of services to more customers in more industries.View LinkedIn Profile
Pete has worked in the fork lift industry all his life and has overseen Mentor's sales team for 17 years.
Visiting new and existing customers nationwide to ensure Mentor provide a relevant, valuable service, Pete has gained insights into materials handling, access and plant equipment operations in almost every industry sector and is experienced in providing relevant training solutions.
Pete manages a large team of account managers and support staff at Chesterfield, as well as teams based at Mentor's Bromsgrove and Livingston offices.
Did you know? Pete is an avid sports fan, following the big events worldwide; recent trips include India and Australia to watch the England cricket team and Budapest for the Grand Prix.
Business Development Manager - Midlands
Starting out part time with Mentor at our Chesterfield office whilst studying in Sheffield, Charlotte has developed her skills and knowledge of the industry and gone on to become first an Account Manager and then the dedicated Business Development Manager for the Midlands.
Now based at our Bromsgrove office, Charlotte works with both new and existing customers in the West Midlands, South Wales and the South West of England.
Did you know? Charlotte originally joined Mentor as part of a university placement, working in Marketing one day a week, and has stayed with us ever since.View LinkedIn Profile
Sales Administration Manager
Developing on her previous role as one of Mentor’s Senior Account Managers, Claire is our Sales Administration Manager, overseeing the day to day activities of our Sales teams. She combines vast Sales experience with a sound understanding of how maximising the efficiency of our sales teams and standardising our sales processes can benefit our business and our customers.
Claire's 14 years with Mentor have seen her provide training solutions to businesses of all sizes across a range of industry sectors, all with varying equipment types, applications and requirements.
Did you know? Claire completed a motorcycle tour of the USA down Route 66.View LinkedIn Profile
Business Development Manager - South
Chloe is an experienced Account Manager used to handling the varying requirements of a wide range of customers. Prior to joining Mentor, she was an Area Sales Manager for a brand new business, with responsibility for bringing on new customers and introducing them to their product range.
Now at Mentor, Chloe works with both new and existing customers in the South of England, ensuring their needs are met and recommending services to improve safety and productivity.
Did you know? Chloe has 2 pugs and a Frenchie; she also does horse riding and used to be a horse riding instructor.
Senior Account Manager
In her role as Senior Account Manager, Kim develops relationships with both new and existing customers in the North of England and North Wales, introducing and keeping them up to date with Mentor's broad range of products and services.
In her 16 years at Mentor, Kim has developed a comprehensive understanding of training requirements across businesses and industries of varying types, and has experience co-ordinating training for companies both large and small, on the full range of equipment types.
Did you know? Kim is one of the most well travelled of the Mentor team, with recent trips including Vietnam, India and Bulgaria.View LinkedIn Profile
Business Development Manager - North
Lorraine's role as Business Development Manager sees her split her time between our Chesterfield office and developing relationships with both new and existing customers in the North of England.
During her 12 years with Mentor, Lorraine has developed a comprehensive understanding of equipment types and their various applications, leaving her well placed to advise on training for widely differing companies and industry sectors.View LinkedIn Profile
Lucy is Mentor’s Account Manager for the South of England. Her role includes developing relationships with both new and existing customers and ensuring they are informed with our wide range of services and products.
Joining Mentor in 2013, Lucy brings a diverse skill set and experience which continues to grow. She has developed a comprehensive understanding of training requirements along with a good knowledge of the equipment types, which allows her to advise companies large or small with confidence.
Did you know? Lucy loves holidaying and is planning her next trip to Fiji in December.View LinkedIn Profile
Lyndsey is an experienced Account Manager, well versed in dealing with customers’ varying needs. She brings to Mentor plenty of previous experience in customer facing roles in the industrial sector and enjoys working with our contacts to understand and deliver their requirements.
Based in our Livingston office, Lyndsey develops both new and existing business for Mentor, building and maintaining relationships with customers based across the length and breadth of Scotland.
Did you know? Lyndsey enjoys performing dog agility, even competing at events and winning a number of awards!
Having been with Mentor for 11 years, Louise began in Administration, going on to oversee the department and accounts before becoming Company Secretary in 2010.
She is now responsible for the management of our head office in Chesterfield and overseeing the company’s day-to-day financial operations.
Did you know? We have so many "Louise"s in the Mentor office, we all know Louise as MaryLou!View LinkedIn Profile
Amy joined Mentor’s Marketing Team in 2010 and is now responsible for promoting and upholding the Mentor brand.
She works to make sure that our reputation, experience and wide product range are communicated and that we are seen not just as a quality training provider, but an approachable reference point for advice and guidance throughout the materials handling industry.
Did you know? During her first years with Mentor, Amy and three colleagues took part in a sponsored skydive from over 13,000 feet to raise money for charity.View LinkedIn Profile
James brings with him years of experience as an Operations Manager within various companies and industries and is well-versed in managing teams of field based personnel.
At Mentor, James is responsible for the allocation of work to our 180+ sub contractor instructors based across the UK mainland. James and his team provide a first point of contact for our instructors and manage their availability, based on their skill set and locations, ensuring our customers are provided with a local, qualified instructor to carry out their training.
Did you know? James once raised money for The Prince's Trust by being Mr March in a company calendar!
Neil is one of Mentor's longest serving members of staff. Over 16 years spent at Mentor, he has worked across several departments within the company, becoming Systems Manager in 2003.
In this role Neil is not only a vital part of the Operations Team, but he is also responsible for maintaining and developing the company's computer systems.
Did you know? Neil is a keen runner, completing the London Marathon in 2012 and more recently, five half marathons for our 'Mission 25' charity challenge.View LinkedIn Profile
Administration & Certification Manager
Wendy oversees our Administration team, who act as our first point of contact and carrying out many varied and vital functions across the business. Bringing to Mentor extensive customer service experience, Wendy ensures our customers receive prompt and professional correspondence, orders are processed efficiently and accurate records are maintained and archived.
Wendy also manages our Certification team, who are responsible for processing testing paperwork liaising with accrediting bodies to ensure all relevant standards have been met, and issuing certificates and ID cards to customers.
Did you know? Wendy has worked for a homeless charity and even spent the night experiencing sleeping rough to help raise money.
Andy began his life at Mentor as a sub contractor instructor, before spending three years as Product Manager for Access Equipment, and ultimately taking on the role of Technical Manager.
With a long spanning career as an instructor prior to and since joining Mentor 7 years ago and a multitude of Health and Safety qualifications, including a NEBOSH National Diploma, Andy has a wealth of experience, both delivering and advising on training to draw upon.
Did you know? In 2012, Andy's skills were acknowledged when he received a nomination for IPAF Instructor of the Year at the IAPA Awards.View LinkedIn Profile